teleperformance

About

The journey of Teleperformance began in 1978, when Daniel Julien founded the company in Paris, France. What started as a small call center with just ten telephone lines quickly set its sights on a global horizon. By 1986, Teleperformance had already expanded internationally, establishing subsidiaries in neighboring Belgium and Italy. This initial foray into new markets was just the beginning, as two years later, the company extended its reach into Spain, Germany, Sweden, and the United Kingdom. The 1990s marked a significant period of growth, with Teleperformance USA being established in 1992, followed by the setup of Asia-Pacific contact centers in the Philippines and Singapore in 1996. This expansion solidified Teleperformance's ambition to become a truly global player in the outsourced customer experience management industry. Throughout the years, Teleperformance has consistently demonstrated a commitment to innovation and adaptation. The company navigated the evolving landscape of customer interaction by investing in research and development, allowing for a deeper understanding of customer needs across different countries, industries, channels, and generations. Strategic acquisitions have played a crucial role in Teleperformance's growth trajectory. Notable acquisitions include Twenty4help and AllianceOne in 2007, beCogent in 2010, TLS Contact in 2013, Aegis USA Inc. in 2014, LanguageLine Solutions in 2016, and Intelenet in 2018. More recently, in 2024, Teleperformance completed the significant acquisition of Majorel. These acquisitions have not only expanded Teleperformance's geographical footprint but also broadened its service offerings, which now include customer care, technical support, customer acquisition, digital solutions, analytics, back-office services, and specialized services like content moderation and translation. Today, Teleperformance stands as a global leader in digital business services, operating in numerous countries and serving a diverse range of industries, connecting some of the world's most respected brands with their customers. The company emphasizes a blend of advanced technology and human empathy to deliver enhanced customer care that is simpler, faster, and safer.