THE CRISIS CENTER OF TAMPA BAY INC
Open positions
1 job
18 hours ago
Call Center Supervisor, Training & QA
New North AmericaFull-time
United States
Crisis Center of Tampa Bay, Tampa, FL 33613Supervises training and quality assurance for a 24/7 crisis contact center (hotline and chat tracks): designs and delivers onboarding and staff training, tracks compliance in a learning management system, keeps materials audit-ready, produces QA reports, and coaches staff and interns. Requires crisis intervention knowledge, supervisory experience, and Windows/office software proficiency.
First Aid Hipaa