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Provides frontline ICT support in a large children's hospital, acting as the central point of contact for all ICT incidents and service requests. The analyst resolves issues at first contact, escalates where needed, and coordinates with internal ICT teams and external vendors to restore services within agreed SLAs.
Frontline ICT Service Desk Analyst at The Royal Children's Hospital in Parkville, Melbourne — first point of contact for IT incidents and service requests, troubleshooting end-user devices, clinical applications and core systems, and escalating within SLAs. Full-time ongoing role; ServiceNow and healthcare experience desirable.
The Hospital: The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”. RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The…
Senior Business Analyst to lead the business analysis workstream for the RosterOn-to-Optima rostering system transition at The Royal Children's Hospital Melbourne — documenting current and future-state rostering processes, analysing and cleansing data, and supporting configuration, UAT, and rollout readiness. Fixed-term, part-time (12 months) role in Corporate Services.
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