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Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native…
Senior SRE at Level AI (remote within India) working EST hours (typically 8 PM–4 AM IST) to support US customers. Day to day: Kubernetes cost optimization and FinOps, GPU throughput experiments on on-prem clusters, reliability instrumentation, and enablement tooling using Python/Go/Rust, GCP, and Terraform.
Builds and scales AI-native backend systems for Level AI’s contact-center platform, focusing on real-time data processing, LLM-powered search, and REST/streaming APIs to extract insights from customer interactions.
Level AI is a Series C AI company based in Mountain View. We build the platform that turns contact center conversations into intelligence the rest of the business can act on. Quality, analytics, coaching, automation,…
Build and deploy LLM-powered agents and RAG pipelines using PyTorch and Hugging Face, optimizing for accuracy, latency, and cost in a contact-center AI platform.
Build and maintain scalable data warehouses and pipelines to power AI-driven customer-insight dashboards using Snowflake, Airflow, Kafka and Python.
Build and maintain scalable speech-to-text pipelines using deep learning for a contact-center AI platform, focusing on ASR, transcription, and diarization.
Build and deploy NLP pipelines using LLMs for contact-center insights, including text classification, summarization, and agentic applications in a fast-moving AI startup.
Build full-stack features for AI-powered contact-center tools using React, Django, and NestJS, integrating real-time data pipelines and cloud services.
Location: Mountain View, CA Hybrid Reports to: VP of Marketing About Level AI: Level AI is a Series C AI company based in Mountain View. We build the platform that turns contact center conversations into intelligence…
Build and own GTM systems in Salesforce, Gong, and AI tools: forecast engines, deal desks, territory models, and AI agents to automate revenue operations for a B2B AI platform.
Principal engineer leading backend and ML infrastructure at a Series-C conversational AI company, scaling real-time speech/NLP systems, GPU fleets, and inference pipelines for enterprise contact centers.
Principal AI Research Engineer at Level AI to lead research on LLMs, speech understanding, and retrieval systems, then deploy them at enterprise scale for conversational intelligence in contact centers.
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