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A 1st Line IT Support Analyst at UK Connect (office-based at their Farnborough HQ) monitors and resolves customer incidents via ITSM, phone, email and live chat in a NOC, working tickets to SLA, processing user accounts and occasionally attending on-site support. Core tech: ITSM/service desk tools and networking (Cradlepoint, Ruckus, 5G/IoT wireless).
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