1st Line IT Support Analyst
Posted Updated 2
views
Summary
A 1st Line IT Support Analyst at UK Connect (office-based at their Farnborough HQ) monitors and resolves customer incidents via ITSM, phone, email and live chat in a NOC, working tickets to SLA, processing user accounts and occasionally attending on-site support. Core tech: ITSM/service desk tools and networking (Cradlepoint, Ruckus, 5G/IoT wireless).
Job Title: 1st Line Support Analyst Salary: Up to £30k (dependent on candidate alignment to role requirements) Company: UK Connect Ltd Department: Technical Operations Employment: Full Time, Permanent Location: Office-based at UK Connect HQ, Farnborough Reports To: NOC Manager Role Summary UK Connect seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance our growth within the Construction Sector and other…