Utility Warehouse

About

The story of Utility Warehouse (UW) began with its parent company, Telecom Plus, which was founded in 1996, initially operating from a pub in Henley-on-Thames. Telecom Plus experienced significant growth, leading to its listing on the London Stock Exchange and becoming a constituent of the FTSE 250 Index. The company's first flagship product, launched in 1997, was the 'Smart Box,' a device that connected to phone sockets to route calls to cheaper networks than the incumbent British Telecom. Recognizing an opportunity to offer a broader range of essential home services, Utility Warehouse was established in 2002 in Colindale, North London. Its mission was to provide affordable energy, broadband, and telephone services to UK households. Over the years, UW has expanded its offerings to include mobile and insurance services, positioning itself as the UK's only genuine multiservice provider, bundling all these services into a single, easy-to-understand bill. This unique model aims to save customers time and money. In March 2024, Utility Warehouse celebrated a significant milestone, reaching over one million customers. The company has a distinctive approach to customer acquisition, relying on a network of Partners who recommend UW's services through word-of-mouth, rather than traditional advertising. This network has grown to include over 65,000 Partners. Utility Warehouse is regulated by Ofgem, Ofcom, and the Financial Conduct Authority. The company has also launched the UW Foundation, which focuses on positive environmental and community changes, including initiatives like tree planting.