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To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy) Key Responsibilities: Conducting manual audit, validate questionable entries & edit transaction…
Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers. • To provide customer service through issue resolution, request process and provide excellent customer service to general and…
Your responsibilities Preparation of new business documents/extension of agreements (e.g. policies, renewals, invoices, lists of open items, etc.). Preparation of data and reports in accordance with the instructions of…
Receive incoming calls from international customers Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Deliver appropriate sense of urgency when…
· Identify and understand customer needs to consistently provide a high quality service. · Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and…
Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…
Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…
Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of…
Job Description Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed…
Key Responsibilities: 1. Transaction Processing Transactions include: • Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new…
Back office, Non-Voice with excellent comprehension and business writing skills WNS policy on background checks to be followed Excellent domain expertise – pertaining to specific class of business with a good…
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers, to enable collections and minimize bad-debt…
Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with…
Main purpose: An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our…
Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our…
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