WNSGlobalServices144

6 months ago

Deputy Manager - RPA

Open 130d HybridAfrica

API Automation AWS Azure Cloud +15 skills

This is a managerial role responsible to map, develop, drive automation initiatives across campaigns, including managing direct reports. Technical Skills Required Programming Languages Proficiency in C#, .NET, Java,…

6 months ago

Technical Account Manager

Open 130d Africa

Tasks include but are not limited to: • IT Project Management when onboarding new clients • Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders…

ITIL Solution Design

7 months ago

Assistant Manager - Facilities

Open 129d AfricaContract

Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment. Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support…

7 months ago

1st Line Audit Support (Agent) – South Africa

Open 127d Africa

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy) Key Responsibilities: Conducting manual audit, validate questionable entries & edit transaction…

7 months ago

Customer Service Agent - Airline Campaign

Open 127d Africa

Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers. • To provide customer service through issue resolution, request process and provide excellent customer service to general and…

9 months ago

Contact Center Advisor : Operations

Receive incoming calls from international customers Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Deliver appropriate sense of urgency when…

last year

General Manager - Operations (BPO)

Open 130d Africa

Analytics Corrective Action Strategic Planning

Job Description Operational Management: 10+ Years of cross sites mid to large scale operational experience Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client…

Assistant Manager - Operations

•Respond promptly and appropriately to customer inquiries via phone, email, and chat regarding bookings, itineraries, and travel policies with a goal of customer satisfaction. •Assist customers with pre-booking…

Customer Service Agent

· Identify and understand customer needs to consistently provide a high quality service. · Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and…

CUSTOMER SERVICE AGENT : DUTCH SPEAKING

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…

CUSTOMER SERVICE AGENT : ARABIC SPEAKING

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…

CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…

Assistant Manager - Operations

Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI’s like inbound calls, call waiting, and call abandonment. Assists with taking agents’…

Team Leader - Insurance Call Centre (US Hours)

Performance Management Stakeholder Management

Job Description We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture…

Director - Transitions

Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review – Risk, Issue, escalation and milestone management Identify areas for efficiency…

CRM Six Sigma

Call Center Agent - Travel - Century City, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

RPA Business Analyst - South Africa

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry…

Call Center Agent - Inbound - Durban - Grid Eye, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Team Leader - Collections - Utilities Contact Centre

Performance Management Stakeholder Management

An exciting opportunity for an Assistant Manager: Operations has just become available at WNS. We are looking for professional, high performance individuals , with sound leadership and problem solving skills, to lead a…