WNSGlobalServices144

Call Center Agent - Inbound - Centurion, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Insurance senior call center advisors

Open 129d AfricaSenior

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of…

Assistant Manager - Operations - Telecommunications

We are looking for experienced TL's to join our team based in Claremont. This role lead a team of associates in a customer centric and high-performance culture through effective management of people, metrics and…

Team Leader: Sales Contact Centre (Night Shift)

Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound…

Assistant Manager - Operations - Telecoms-South Africa

To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating…

Operations Agent: Sales Contact Centre (Night Shift)

Role Purpose The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or…

Team Leader - Outbound - Century City, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…

Group Manager - WFM

Cisco Erlang Microsoft Project Statistics

The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time…

Database Engineer – Century City - South Africa

Agile Automation Big Data C# ETL +10 skills

Purpose of the Role You will be leading a team of technical professionals that are required to support all areas of the enterprise, ensuring all databases run at optimal performance. Database structures and tables are…

Quality Assessor - South Africa

The main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which…

Six Sigma

Outbound Agent - Senior Associate - Century City, South Africa

Open 129d AfricaSenior

Role Purpose To provide communications solutions to customers by marketing and matching products and services to customer needs thereby generating revenue and improving customer satisfaction. This role requires…

Night Shift Customer Service Agent - Claremont

Job Description Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed…

Customer Retention

Senior Group Manager - Operations - South Africa

Open 130d AfricaSenior

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are…

Performance Management

Quality Manager

Open 130d AfricaContract

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Six Sigma

Call Center Agent - Dutch Speaking - Claremont, South Africa

Key Responsibilities: 1. Transaction Processing Transactions include: • Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new…

Team Leader - Inbound - Century City, South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to…

Call Center Agent - Inbound - Durban - Hippo Park, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Open 130d AfricaContractSenior

Sr Sourcing Manager (Procurement)

Process Improvement Program Management

The Sr. Sourcing Manager will execute complex sourcing projects, from start to finish, including but not limited to – sourcing requests validation per client guidelines, requirements analysis for the bid packages,…

Dialer Administration/MIS

Analytics Data Warehousing SQL

The Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates. The…