WNSGlobalServices144

Assistant Manager - Operations - UKH - South Africa

Open 84d RemoteAfrica

Performance Management Stakeholder Management

**This is an example for reference, kindly edit basis role requirement** We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior…

Quality Manager

The main purpose of this position is to lead a team of quality managers and their teams in order to execute the departmental strategic goals to all stakeholders. Deliver 'Next-Gen' Quality by consistently…

Analytics Six Sigma

Real Time Analyst - WFM

Stakeholder Management Statistics

JOB PURPOSE Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the…

Debt Review Specialist - South Africa

Responsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with…

Salesforce

Customer Service Team Manager – Financial Services - South Africa

Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with…

Performance Management

Team Leader - Durban - South Africa

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers. Key responsibilities • Deliver success against KPI…

Open 84d RemoteAfricaContractLead

Lead Associate – Ops

Providing administrative support of a clerical nature to project managers. Project administration through life cycle of project. The Candidate must clearly demonstrate the proposed resource has a minimum of three (3)…

Team Leader - Inbound - Durban - Hippo Park, South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to…

Assistant Manager - Training - Durban - South Africa

Main purpose: The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units. Key Responsibilities: 1. Training Delivery • Conduct new…

Call Center Agent - Insurance - Durban - Grid Eye, South Africa

Main purpose: An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our…

Customer Retention

Open 84d RemoteAfricaContractLead

Lead Associate – Ops

Administrative support of a clerical nature to project managers. Matric The Contractor must be willing to be trained in the field of project administration and finance.

Training Manager

The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business…

Performance Management

Open 84d AfricaFull-timeJunior

Senior Quality Manager

Six Sigma Stakeholder Management

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Business Process Analyst

Data Modeling RPA SharePoint Six Sigma Stakeholder Management +1 skills

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

TEAM LEADER

Performance Management Stakeholder Management

People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI’s (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career…

Customer Service Agent – Financial Services - South Africa

Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our…

Team Leader – Travel Call Centre (Sabre) (Night Shift)

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective…

Performance Management

Associate / Sr. Associate - Operations

Open 84d APACSenior

India

Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Only Non Technical Graduates Fresher or 1 years and above…

Citrix

Junior Quality Manager - South Africa

Open 84d AfricaJunior