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Day-2 Cloud Operations Engineer managing incidents (P1–P4), on-call standby, and BAU support of AWS environments for Singapore Government accounts, using core AWS services, Elastic APM, and ITIL processes.
Designs and implements cloud security controls, evaluates new security tech, and maintains systems using AWS and IAM best practices.
Manages day-to-day service delivery for an OCI cloud and Oracle database estate (51 VMs, 15 databases), covering SLA governance, incident/problem/change management, security compliance, DR planning, and vendor coordination.
Architect, deploy, and manage GCP cloud infrastructure, GKE/Kubernetes clusters, and Terraform-based IaC pipelines with CI/CD automation, while participating in on-call rotations to maintain SLAs in a secured environment.
Manages wired/wireless network infrastructure, data center operations, and troubleshooting for client access issues; administers routers, switches, WLAN controllers, and performs routine automation tasks.
Responsibilities: a. Providing level 1 technical support and respond to user inquiries via phone, email and ticketing system. b. Hardware – installation, maintenance and trouble-shooting. c. Diagnose and resolve…
Job Summary Manage and support diverse operating systems and hardware infrastructure, respond to incidents promptly, maintain system documentation, collaborate with vendors, and ensure compliance and continuous…
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