[100% WFH] Customer Support Specialist (Accounting Software)

About Us

At Ramp Remote (previously Amped HQ), we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.

With industry-leading partner and employee retention, Ramp Remote (previously Amped HQ) is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.

Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.

About the Opportunity

Our Partner is a fast-growing SaaS company in the financial technology space based in the UK. They are looking for a finance-savvy Customer Support Specialist to take on a hybrid role that blends customer support, product representation, and light operational marketing support. The company operates in a space similar to Fathom, Translucent, Joiin and Mayday, offering a financial platform that helps businesses make informed, data-driven decisions. This role is ideal for someone who is comfortable in customer-facing scenarios, possesses a solid accounting background, and is adaptable across capacity-building tasks.

The successful candidate will provide product demos to potential customers, handle inbound queries (responding via chat or with Loom videos), assist users with platform navigation and onboarding, build out processes and procedures for the Customer Support function, and execute templated marketing and social media engagement tasks.

Responsibilities

Customer Support & Product Onboarding:

• Present product demo calls for prospective or onboarding clients.

• Handle inbound customer and stakeholder inquiries via email, chat, and video calls.

• Troubleshoot product-related issues with a focus on accounting and financial accuracy.

• Guide users through reports and product features, helping them maximize platform value.

Operations & Documentation:

• Relay customer feedback to internal teams for product improvement.

• Assist in the creation and maintenance of support documentation.

• Help build the operating procedures for the Customer Support department.

Marketing & Social Media Support (Supplementary):

• Execute basic marketing activities and create marketing videos utilizing pre-designed company templates.

• Manage day-to-day social media engagement, audience responses, and channel interactions to support community growth.

Requirements

• At least 3–5 years in a customer support or product support role involving financial software or tools, including in-person customer experience (providing demos, helping to onboard, etc.).

• Strong communication skills, with the ability to explain technical and financial concepts clearly to customers, both via video call and on chat messaging/emails.

• Client-focused mindset with excellent problem-solving skills.

• High attention to detail and the ability to work independently.

• Hands-on experience with Xero and QuickBooks.

• At least 2–3 years of end-to-end accounting experience.

• Fully knowledgeable about all aspects of accounting, including but not limited to consolidated financial reporting, budgeting, and intercompany reconciliations.

• In-depth understanding of the step-by-step financial process, from transaction recording to final reporting.

• Bachelor's degree in Accounting or a related field.

• Basic proficiency with templated video creation tools and social media engagement.

Preferred Qualifications:

• Familiarity with ERP or financial tools such as Fathom, Translucent, Joiin, Mayday, Spotlight Reporting, or similar platforms.

• Previous experience working in a SaaS or tech-driven environment.

• Knowledge of support platforms like Zendesk, Intercom, or HubSpot.

Benefits

Why You’ll Love Working Here

At Ramp Remote (previously Amped HQ), your growth, well-being, and success come first. We offer a high-impact, collaborative environment where your voice is heard and your achievements are celebrated.

• Flexibility & Setup: Permanent WFH setup with complete equipment provided from day one.

• Health & Wellness: HMO coverage, comprehensive government mandates, and a generous annual support for gym and education.

• Work-Life Balance: Generous leave plan including vacation, sick, mental health, and birthday leaves, plus monthly gratitude events and incentives.

• Growth & Rewards: Competitive salary package, annual transparent performance appraisals, bonuses and clear pathways for career advancement with direct access to senior leadership.

Join us at Ramp Remote (previously Amped HQ) and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it!

Apply now to meet our talent acquisition team!