Customer Service Representative (Fixed Term)

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative
Location: Mall of Asia Complex, Pasay City
Work setup & shift: Onsite| Day Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You'll Do:

• Answering customer service queries over the phone and via email
• Ensuring a high standard of customer service at all times
• Working as part of a proactive team to ensure all phone calls are answered, handled and recorded on the system
• Following CS policies and procedures
• Prioritising complaints and ensuring all queries are followed up and recorded on the ZenDesk
• Liaising with a number of internal departments, stores and fulfilment centres
• Providing knowledge of product line, prices, delivery times, online orders, various marketing promotional services, and similar data, as required
• Ad hoc duties as they arise



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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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