101003 - Front Desk Clerk

ROLE DESCRIPTION

Position: Front Desk Agent

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Status: Non-Exempt
Reports to: Front Office Manager

JOB SUMMARY

The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities

• Perform check-in and check-out procedures efficiently

• Handle reservations, cancellations and guest inquiries

• Maintain the cleanliness and organization of the front desk area

• Assist guests with luggage as needed

• Assist with parking/retrieving guest vehicles in a safe and efficient manner

• Guest Services

• Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencia’s 5 star ingredients

• Respond to guest inquiries and resolve any issues or complaints

• Ensure guest satisfaction by accommodating special requests

• Team Support and Training

• Assist in training new front desk agents as needed.

• Support team performance by collaborating with colleagues.

• Communication and Reporting

• Communicate effectively with the Front Office Manager and other departments.

• Report any incidents or safety concerns immediately

• Safety & Compliance

• Follow all hotel policies and procedures.

• Adhere to safety standards and maintain a safe working environment.