102102 - Banquet Server

ROLE DESCRIPTION
Position: Banquet Server

Status: Non-Exempt
Reports to: Banquet Manager

Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

The Banquet Server is responsible for providing exceptional service during banquet events, ensuring guests have a memorable experience. This role involves setting up, serving, and breaking down events while maintaining high standards of hospitality and efficiency.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Set up banquet rooms according to BEO event specifications, including arranging tables, chairs, and decorations.
  • Serve food and beverages to guests in a professional and courteous manner.
  • Assist with the breakdown and cleanup of banquet rooms after events.
• Guest Services
  • Respond promptly to guest requests and inquiries, ensuring their satisfaction.
  • Handle guest complaints professionally and efficiently, resolving issues to maintain a positive experience.
  • Provide assistance with special accommodations and requests as needed.
• Team Support
  • Work collaboratively with other banquet staff to ensure smooth event execution.
  • Assist in training new banquet servers on service standards and procedures.
  • Support team performance by maintaining a positive and cooperative work environment.
  • Ensure compliance with Valencia Hotel policies and industry standards.
• Communication and Reporting
  • Communicate effectively with the Banquet Manager and other team members to ensure event success.
  • Report any issues or concerns promptly to management.
  • Maintain accurate records of service and inventory as required.
• Safety & Compliance
  • Ensure a safe environment for guests and staff by following hotel safety policies.
  • Comply with all industry regulations and standards.
  • Report any safety hazards or incidents immediately.