freehire launches on Product Hunt on 26 August.

Follow →

COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC

Discussion

107 - IT Technician Specialist

Open 33d

JOB SUMMARY

This position is Full Time (Temporary) responsible for installing, configuring, and upgrading computer hardware and software systems. Supports multiple Windows service functions and initiates technical assistance and training to system users.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities:

  • Installs, configures and upgrades computer hardware and software systems.
  • Supports multiple Windows server functions, such as Active Directory and DNS.
  • Initiates technical assistance and training to system users
  • Monitors, maintains and performs LAN/WAN management, including user resources, group access, file systems, security performance, Internet management, (including connectivity)
  • Maintain current server anti-virus and client virus protection.
  • Installs, configures, upgrades and perform ongoing support and maintenance of multiple network services including IIS, (Internet Information Systems), DNS, (Domain Naming Service), DHCP, (Dynamic Host Control Protocol), TCP/IP, WINS, (Windows Internet naming Service) and Active Directory.
  • Installs, monitors and maintains LAN/WAN hardware and software, including servers, peripherals, and user workstations. Installs peripheral components such as monitors, keyboards, printers, disk drives, for user workstations including software, operation systems, utilities, multi-user software applications (network software applications), etc.
  • Understands and troubleshoots network infrastructure and components, including cables, hubs, switches, routers, NICS, USB ports, etc., as well as moderately complex network problems.
  • Recommends or performs minor remedial actions to correct problems.
  • Enters commands and observes system functions to verify correct system operation. Performs proactive network and server maintenance and diagnostics. Resolves and/or corrects network problems that may occur. Maintains network stability. Communicates and coordinates network schedule, backups and downtime to users authorized by the IT Manager.
  • Research and acquire technical support documentation for the ITS.
  • Prepares and maintains documentation of network configurations and cabling layouts.
  • Writes and maintains documentation for projects and procedures.
  • Support, Services and Monitors computer equipment for all CAO sites.
  • Performs inspection of computer equipment and software installations for inventory and licensing purposes.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Replace defective software packages.
  • Provides instruction and training in equipment, software and manuals for end-users and responds to user inquiries.
  • Provides technical consultation and direction to assist management.

Secondary Responsibilities:

  • Must present a professional image in conduct, attitude, and attire.
  • Satisfactory completion of mandatory training.
  • Additional duties as assigned.
Show