12-250 Slot Operations Supervisor

As a direct report to the Slot Operations Manager , the Slot Operations Supervisor is responsible for overseeing the performance of the slot operations team, ensuring exceptional guest service, and supporting the smooth functionality of slot machines across the floor. This position is a key player in maintaining operational efficiency, resolving technical issues, and ensuring compliance with internal and regulatory standards. Success in this role means leading by example, supporting team growth, and ensuring guests feel welcomed, assisted, and appreciated.

Supervise daily slot operations to ensure smooth and compliant performance across all shifts.

• As directed/assigned by the Manager - Slot/Sports Book Operations, schedule, assign, and monitor floor Attendants.
• Provide shift leadership, monitor service coverage, and ensure breaks and relief are properly assigned

Train, support, and evaluate slot personnel.

• Orient new staff, reinforce performance expectations, and communicate concerns to management.
• Recommend coaching or disciplinary action when performance issues arise.

Maintain operational status of slot machines.

• Perform basic troubleshooting and follow manufacturer care guidelines.
• Report major malfunctions and log all technical issues promptly.

Ensure high standards of customer service and guest engagement.

• Respond to guest service calls including jackpots, fills, and light notifications.
• Assist with Players Club sign-ups and promote ongoing casino loyalty initiatives.

Assist in money handling procedures and compliance-related tasks.

• Perform kiosk disputes, minor machine issues, and jackpot validations with high accuracy.
• Maintain proper documentation and follow Title 31 compliance procedures.

Support departmental coordination and continuity.

• Document shift activities and communicate key updates to the incoming team.
• Maintain a clean and safe work area in accordance with gaming regulations and company safety policies.

Promote a team environment and uphold the UMCH service standards.

• Assist coworkers as needed and contribute to a culture of collaboration and accountability.
• Report all tips received while fulfilling job duties as required by policy.