1st/2nd Line IT Support Engineer (MSP)
Posted Updated
Salary: £28,000 - 35,000 per year
Requirements:- Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)
- Experience with Windows OS installation and software configuration
- Familiarity with troubleshooting tools such as Event Viewer and Command Prompt
- Excellent communication skills with a customer-focused approach
- Ability to take ownership of issues and see them through to resolution
- A full UK driving licence and access to your own vehicle is essential
- Provide high-quality remote IT support to a diverse client base
- Manage incoming queries and resolve support tickets within agreed SLAs
- Take full ownership of tickets through to resolution using PSA and RMM tools
- Configure and maintain Microsoft 365 environments, including Exchange, SharePoint, Azure AD, and Endpoint Manager
- Install and configure Windows 11 and mobile devices
- Troubleshoot a wide range of technical issues, including email and client configuration
- Maintain accurate documentation of work carried out
- Promote and adhere to cyber security best practices
- Azure
- Excel
- Support
- Microsoft 365
- Mobile
- Security
- SharePoint
- Windows
- Office 365
- Cloud
More:
We are a growing, forward-thinking business and a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal. This is an excellent opportunity to join us as a 1st/2nd Line IT Support Engineer. We offer a company pension scheme, private healthcare and dental cover, 25 days holiday plus bank holidays, car and phone allowance, a cycle-to-work scheme, and regular company events.
last updated 42 week of 2026