1st Line IT Service Desk Analyst
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Summary
1st Line IT Service Desk Analyst at Foxtons acting as the first point of contact for staff technical issues — troubleshooting hardware and software problems via phone, email and a ticketing system, providing desk-side support, and supporting the company's bespoke estate agency CRM.
About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. Furthermore, this role will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide…