Service Desk Analyst

Job Purpose The Service Desk Analyst acts as the first point of contact for all IT related queries and incidents across the organisation. The purpose of the role is to provide timely, effective, and customer centric technical support to end users, ensuring minimal disruption. By logging, diagnosing and resolving incidents. Key Responsibilities Provide first line support via phone, email and service management tools to internal users at all levels, Log, prioritise, and track all incidents and se…