1st Line IT Support Analyst
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Summary
First line IT support analyst at a national utilities organisation, acting as the first point of contact for IT queries and resolving hardware, software and user issues. Day-to-day involves service desk ticket management, supporting Windows 10/11 and Microsoft 365/Exchange Online, and managing devices with Intune, Entra and Autopilot from a Livingston office.
Salary: £28,000 - 29,500 per year Requirements: Previous Service Desk or IT support experience preferred Experience with Active Directory (on-prem and Entra) Experience using Intune and Autopilot Experience managing Exchange Online / Microsoft 365 mailboxes Relevant IT qualifications such as CompTIA, or working towards them Excellent communication skills and the ability to explain technical issues clearly to non-technical users Strong problem-solving skills and attention to detail Ability to pr…