1st Line IT Support Analyst

Salary: £? - ? per year

• Previous experience in a 1st Line, 2nd Line, Desktop Support or IT Support role.
• Wintel experience.
• Experience building, configuring and deploying laptops and desktops.
• Experience installing, upgrading and supporting software applications.
• Experience supporting user accounts, access requests and password resets.
• Hardware and desktop troubleshooting skills.
• Basic networking knowledge including Wi-Fi.

• Provide day-to-day IT support to internal users.
• Build, configure and deploy laptops and desktops.
• Install, upgrade and maintain software applications.
• Set up new starters and assist with equipment provisioning.
• Troubleshoot hardware, software, printer and connectivity issues.
• Perform hardware upgrades and device replacements.
• Manage user accounts, password resets and access requests.
• Work closely with colleagues to resolve technical issues.

• Hardware
• Support
• Mobile

More:

We are seeking a proactive and customer-focused 1st Line IT Support Analyst to join a small team. This role is ideal for someone who enjoys resolving technical issues, providing excellent customer service, and supporting users in a fast-paced environment. You will act as the first point of contact for IT-related incidents and service requests, ensuring users receive timely and effective support across a range of desktop, laptop, mobile and Microsoft technologies. The role is based in Leeds, with 1 day per week on site and 4 days remote. It is in scope of IR35, with a band 5 rate of £160.20 to £201.40 per day, and an initial duration through to the end of March 2027.

last updated 37 week of 2026