1st Line IT Support
Summary
First-line IT support role acting as the first point of contact for service requests via phone, email and ticketing tools: troubleshooting hardware and software issues, escalating complex problems, keeping ticket records, and handling user account/access requests. On-site 5 days a week, £24,000–£26,000 plus training and benefits.
Salary: £24,000 - 26,000 per year
Requirements:- Previous experience in an IT support or service desk role is desirable
- Strong communication and customer service skills
- Basic knowledge of IT systems, hardware and software
- Organised with good attention to detail
- Keen to learn and develop technical skills
- Act as the first point of contact for IT service requests via phone, email and ticketing tools
- Troubleshoot hardware and software issues at first-line level
- Escalate complex issues to the appropriate teams
- Maintain accurate ticket records and documentation
- Support user account management and access requests
- Hardware
- Support
More:
We are a growing IT team based in Tamworth, and this is a 5 days on-site role. We offer a salary of £24,000 - £26,000 plus training, progression and benefits. This is a great opportunity for a customer-focused IT professional to build technical expertise, develop their career and make a real impact on user experience in a fast-paced support environment.
last updated 36 week of 2026