1st Line Network Support Engineer

We are recruiting for a 1st Line Network Support Engineer to join a growing managed services team supporting a range of customer environments. You will be the first point of contact for technical incidents and service requests, responsible for logging and prioritising tickets, completing initial troubleshooting, keeping customers updated and escalating more complex issues to the appropriate support team. We are looking for someone with: Previous experience in a service desk, NOC or 1st line sup…