1st Line Team Lead - IT Service Desk (Care Sector MSP)

About the role We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base. This is a working lead role: you will spend part of your time on the tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart of a newly si…