2 x Service Desk Officer, Digital Health
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Summary
Service Desk Officer providing level 2 IT support to Victorian Health Services, acting as the central contact for triaging incidents, service requests and change requests, assigning them to technical teams, and monitoring progress to Service Level Targets. Core technologies include ITIL-based ITSM tooling, specifically Alemba Service Manager, MSSQL and ServiceNow.
About the role: The Service Desk Officer is responsible for assisting Victorian Health Services and Health Technology Services application & support teams in responding to incidents, service requests and change requests. This position acts as a central point of contact between Health Technology Services and its clients, and triages incidents and calls as they come in. Other requirements include correctly assigning jobs to the right technical team(s), monitoring progress, and keeping clients inf…