IT Service Desk Officer

Job overview The Service Desk Officer will provide a proficient NHS GM Digital & IT support service across the customer base. Provide in-depth technical remote support for all end-user equipment, systems and software supported by the IT Service. Support will be carried out in accordance with the customer’s Service Level Agreement as well as the departmental guidelines and policies in the most efficient way. The Service Desk Officer is the first point of contact for all customers and is responsi…