2121V-Customer Service Rep Virt
Hourly Starting Pay:
$16.00 - $17.00
As our performance remains strong, Afni's focus continues to be to provide the best online Social Media customer service in the industry. We have multiple opportunities for you to expand your knowledge within the Social Media platform by working within various departments such as PostPaid Care, Tier 2 Technical Support, including International support, and Pre-Paid.
Do you want to assist customers in a new way? Did you know our customers also reach out to us in other platforms such as Facebook and Twitter?
Our customers are always happy and excited to talk to us through our Social Media platform.
100% of the Social Media team is currently remote! More good news, training would also be 100% virtual and your Care equipment will work with our Social Media program!
What you will be doing:
- Communicate to customers through written format via Facebook and Twitter.
- Build trust and create positive experiences with customers when they visit our social media platforms.
- Help customers resolve issues and get their questions answered through clear communication.
- You will also make public replies on Client's Facebook and Twitter page with the potential to reach thousands of customer in every interaction.