2nd Line IT Support Technician
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Summary
Second line IT support technician providing advanced technical assistance to end users, resolving incidents escalated from first line support. Day to day involves troubleshooting Windows/Mac, Microsoft 365, hardware and network issues (LAN/WAN/Wi-Fi/VPN) on-site and remotely, maintaining IT infrastructure, and supporting upgrades, patches and IT projects.
Salary: £49,000 - 89,000 per year Requirements: Proven experience in an IT support role, preferably within a second line or similar capacity. Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications. Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong organisational skills an…