2nd Line Support Engineer

Salary: £35,000 - 40,000 per year

Requirements:

• Proficiency in Microsoft server and desktop operating systems
• Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice
• Knowledge of VMware and/or Microsoft Hyper-V
• Basic networking skills, including knowledge of switches and firewalls
• Experience with Autotask, Datto RMM, and IT Glue is a plus
• Well-presented and a strong team player
• Customer-focused with excellent service skills

Responsibilities:

• Provide remote IT support to customers and resolve complex technical issues
• Troubleshoot issues escalated from the 1st Line Helpdesk team
• Update and maintain customer IT documentation and the internal knowledge base
• Support and train junior engineers to enhance team skills
• Occasionally visit customer sites to resolve recurring or complex technical issues
• Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements
• Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base
• Provide support to customers through phone, email, and a ticket management system

Technologies:

• Active Directory
• Hyper-V
• Support
• Security
• SharePoint
• VMware
• Office 365

More:

We are seeking an experienced 2nd Line Helpdesk Engineer to join our existing team. The role is based in Yateley, Hampshire, with a hybrid working opportunity and a salary of up to £40,000 per annum.

last updated 41 week of 2026