2nd Line Support

Salary: £25,000 - 25,000 per year

Requirements:

• We require a valid UK driving licence.
• We require experience working with Linux CLI, including troubleshooting and administration.
• We need strong communication skills and the ability to engage both technical and non-technical stakeholders.
• We are looking for a customer-first approach with a genuine desire to deliver positive outcomes.
• We need someone who is highly organised with excellent time management.
• We are looking for a proactive, self-motivated person who can work independently.

Responsibilities:

• We travel occasionally to customer sites across the UK.
• We own customer cases end to end, including triaging tickets, setting expectations, and resolving issues within SLA.
• We troubleshoot memory errors, downtime, and application issues using Linux CLI and PostgreSQL.
• We replicate and clearly document bugs for our development teams.
• We act as a trusted contact via phone, email, and our service desk.
• We contribute to our knowledge base to support continuous team improvement.

Technologies:

• Support
• Linux
• PostgreSQL

More:

We are a growing and innovative software business based in Shoreham-by-Sea, and we are looking to add a 2nd Line Application Support Specialist to our Client Services team. This is a full-time, permanent role supporting a specialist software platform and a varied customer base, with office-based working initially before moving to hybrid after a successful 3-month probation period. We offer a company pension, 25 days holiday plus an extra day off on your birthday, training and development opportunities, volunteering days, and a company car if you are eligible for insurance. The role follows a Monday to Friday 8-hour rotating shift pattern between 9am and 10pm, and the salary is £25,000.

last updated 42 week of 2026