46 - Community Crisis Spec.

Community Crisis Specialist

Salary Range: $ 19.23 Hourly

Job Title: Community Crisis Specialist

DOT Code:

Division: Adult Services

Department: Emergency & Family Services

Location: 45 Jewett Ave. Suite #150 Buffalo NY, 14214

Reports To: Emergency & Family Services Administrator

WSP Grade:

Salary Level: $40,000

FLSA Status: Exempt

OSHA Class:

Prepared By: Brandi L. Haynes

Prepared Date: January 7, 2026

Approved By:

SUMMARY & ESSENTIAL DUTIES AND RESPONSIBILITIES of the Community Crisis Specialist:

Performs community outreach and service coordination activities to support the delivery of services to community members, under the supervision of the Emergency & family Services Administrator.

• Collects, verifies, and compiles client intake and eligibility documentation in accordance with multiple funding source requirements and program guidelines

• Educates community members on available programs, services, eligibility criteria, and referral pathways

• Distributes written and digital materials related to community resources, services, and identified needs
• Conducts targeted outreach and follow-up with individuals and groups to promote service engagement and continuity of care
• Coordinates, hosts, and participates in community engagement and outreach events, including evening and weekend activities as required
• Accurately enters and maintains high-volume client intake and service data within designated data management systems, ensuring data quality and confidentiality compliance
• Supports and staffs direct service events, including food distributions and the preparation and packing of food and resource bags for community members.
• Performs all other duties as assigned
• Salary Level: $19.23 hourly - 40,000 annually