6 Months Customer Care Officer | Digital Channels - Chat/Webforms | Up to $3000 #NKA
Location: Kallang Sector
Duration: 6 months contract
Working Hours: 42 hours per week (5.5. working days - alternate saturday)
Salary: Up to $3000 + 0.5 month completion bonus
Job Responsibilities:
- Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
- Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
- Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
- Payment arrangement (dunning block, instalment plan, payment deferment etc.)
- Support other operational tasks and assignments as required to ensure smooth team functioning.
Job Requirements:
- At least 2 years of relevant work experience in customer service and handling chat enquiries
Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd