Academic Mentor (Inside Sales)

We are looking for an experienced Academic Advisor to ensure students have a seamless academic experience throughout their programs. The role involves handling student queries, tracking academic progress, coordinating with university departments, and supporting students from admission through program completion.

Responsibilities:

• Act as the first point of contact for students regarding academic and administrative queries.
• Coordinate between students and university departments to resolve concerns.
• Track and communicate students' academic progress, requirements, and submission status.
• Handle student queries through calls, emails, and chat.
• Assist students with semester and subject-related queries.
• Make inbound and outbound calls to provide academic updates and support.
• Follow up with students regarding assignments, projects, and other academic requirements.
• Identify and escalate priority issues to the relevant teams and ensure timely resolution.
• Maintain high student satisfaction by providing accurate and timely information.
• Support student re-registration and program completion.
• Follow academic processes and recommend process improvements when required.

Requirements:

• Post-Graduation from a recognised university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
• 2-6 years of experience in academics/student counselling.
• Good knowledge of university academic processes.
• Good computer proficiency, especially in Excel and PowerPoint.
• Ability to adapt to changing situations and handle multiple tasks.
• Willingness to work on weekends on a rotational basis.
• Required Skills: Excellent Communication, Student Counselling, Interpersonal Skills, Problem Solving, Active Listening, CRM, Excel, Inbound and Outbound Calling.