Accessories Expert

Description

Act as a subject matter expert for accessories selection, fitment, customer consultation, and product training.
Support workshops and showrooms in technical and commercial decisions to maximize conversion and maintain brand standards.

Key responsibilities:

• Recommend correct accessories based on model fitment, compatibility, and customer needs.
• Support sales and service advisors with product knowledge and pricing queries.
• Ensure correct installation standards and provide technician guidance when needed.
• Conduct product demonstrations, catalog training, and feature-benefit selling techniques.
• Review technical bulletins, compatibility updates, and product revisions.
• Audit branch display, tools, fitment readiness, and customer-facing presentation.
• Provide feedback on product performance, warranty claims, and improvement requests.

Requirements

KPIs:

• Conversion rate (quoted vs. sold).
• Technical accuracy and zero re-fit issues.
• Internal training hours delivered.
• Customer satisfaction and complaint rate.
• Fitment knowledge, catalog reading, customer communication, commercial mindset, workshop coordination.