Account Executive, UserVolley

Douglas Adams once said, "Technology is a word that describes something that doesn't work yet." Funny, because it's true. So much so that it sparked our unrelenting mission to increase the positive impact of technology on people's lives.

From robot vacuums and voice assistants to banking apps, smart toys, and backyard grills, Centercode has helped shape countless products in virtually every household, and chances are good we've impacted your life already. We're full of people who take pride in striving toward our goals and having a blast while doing it. We're always on the lookout for enthusiastic, like-minded people to join us in making everyday life better through technology.

As an Account Executive on the UserVolley founding team, you'll help bring our new product validation platform to new customers. You'll learn how product, research, and customer experience leaders make decisions, connect their needs to UserVolley, and own the buyer relationship from first conversation to signature. A Solutions Consultant will join from the beginning to lead technical discovery, demonstrations, and solution design.

We're still writing the UserVolley sales playbook. In this role, you'll help write it, but you won't be starting from scratch. You'll have Centercode's 25 years of customer relationships and validation expertise behind you. Leadership and collaborators in Sales, Product, and Marketing will help you learn the product, work through deals, and test ideas. You'll bring the initiative to develop your own outreach, follow through on introductions, and keep new conversations coming.

What you'll get: ownership in a new product launch; product training and regular deal reviews; our leadership, Solutions Consultants, and Sales Operations alongside you from the first buyer conversation; and a commission plan that rewards new business.

What you'll do as an Account Executive

Pipeline and first conversations

• Work inbound leads from Marketing and introductions from our Advocates and Braintrust programs

• Respond quickly to every new lead
  

• Research a focused list of potential buyers and test relevant outreach, introductions, and other ways to start conversations

• Consistently sharpen your approach by noticing what works, dropping what doesn't, and adjusting quickly

• Earn face time with buyers through in-person visits, events, and creative invitations
• Find the event behind the deal (a rough launch, a new product leader, a new market)
• Qualify honestly, including when we're not the right fit

Running the deal

• Own business discovery and the buyer relationship

• Prepare the Solutions Consultant for each conversation and partner with them on technical discovery, demos, and solution design

• Build a mutual action plan with your buyer and keep every stakeholder moving

• Present proposals, create urgency honestly, and keep deals from stalling

• Negotiate pricing and terms with buyers, backed by leadership and Sales Operations

• Close UserVolley deals end to end, and partner with leadership on larger enterprise deals (you keep the credit)

Pipeline discipline

• Update every HubSpot deal the same day something changes: next step, date, and who owns it

• Come to your weekly deal review with the full story on every active opportunity

• Accurately and frequently forecast your pipeline

• Meet quarterly and annual new-logo bookings goals

Learning and building

• Build product and buyer knowledge while working with leadership and the Solutions Consultant

• Be proficient at deal management processes and strategies, and develop new ways to create conversations

• Write down what works (talk tracks, objection handling, email templates) to learn quickly
• Put AI agents to work on account research, call prep, and follow-ups, reviewing what they produce
• Represent the target market's voice to Product and Marketing

What you need to do the job

Experience and skills

• Customer-facing experience where you personally won business, developed opportunities, or advanced buying decisions

• Real examples of what you owned, what support you had, and how you made progress when the process was incomplete

• Evidence of something you started or improved yourself: how you chose the next step, what happened, and what you changed after feedback or failure

• Ability to write clearly and professionally at speed; an email to a VP of product is part of the job

• Confidence in conversations with director and VP level buyers

• Experience with a CRM such as HubSpot or Salesforce, or proof that you pick up new tools quickly

• Hands-on skill with AI and other tools for account research, preparation, and follow-up, with output you can verify and explain

Mindsets and traits

• Coachable and quick to turn feedback into action

• Reliable in follow-through without being chased

• Curious about how products get built, tested, and launched

• Comfortable hearing no, and asking a better question next time

• Accountable for your results, the good ones and the bad ones

What'll give you an edge

• Time as an SDR or BDR at a B2B SaaS company, booking meetings with director and VP level buyers

• A background in product management, UX research, QA, or beta testing

• A real interest in consumer electronics, connected hardware, or how great products ship

• Military service or another background where you led under pressure

• Established AI agents or workflows you've built yourself

• Experience helping sell a new product or developing an approach before a complete sales playbook existed

The nitty-gritty

• Compensation: $75k - $90k base + commission ($125k - $150k OTE), with accelerators above plan
• This is a full-time, hybrid position
• Candidate must live within commuting distance of our HQ office (Mission Viejo, California)
• Candidate must be willing and able to travel up to 25% for on-site customer visits
• Sorry, recruiters: We're not open to working with you on this role
• We require a satisfactory background check following offer acceptance

More about us

We're an innovative tech company, and we're always evolving. Our weird and wonderful work culture is unified by geeking out hard over tech: the old, the new, and the yet-to-exist. We value adaptability over perfectionism and productivity over long hours. Also, towels. They're very important to us.

You'll fit right in if

• You love emerging tech: using it, talking about it, tinkering with it
• You're obsessed with using AI to amplify your productivity
• You're not afraid to ask (or answer) stupid questions
• You're a strong communicator but your an even better listener
• You were triggered by the grammar in that last bullet
• Your coworkers speak highly of you and your work
• You know your biggest weakness, and it isn't that you're a perfectionist
• You're a builder with a track record to prove it
• You're willing to admit when you screw up (it happens to the best of us)
• You know the answer to the Ultimate Question

The typical perks you'd expect

• Medical + FSA
• Voluntary Dental + Vision
• 3 weeks of PTO annually ✈️ (plus more the longer you're with the company)
• 401(k) matching
• Other voluntary insurance: life, disability, pet, etc. ♥️

Plus a few pleasant surprises

• We pay for your phone (unlimited data!)
• We pay for your home internet (unlimited cat videos!)
• $1,000 budget to turn your at-home workspace into a temple of productivity
• Raise and bonus opportunities every year (treat yo self)
• Stock options
• Discounts on fitness, electronics, entertainment, and more
• IRL team-building events and parties in sunny Southern California