Account Management Lead - SMB
You manage and grow the SMB customer base while setting the vision and strategy for long-term partnerships. You lead account managers, recruit and develop the team, engage with C-level executives, drive upsell, cross-sell, and renewals, improve operational efficiency, and collaborate across product and go-to-market functions to deliver customer and revenue growth.
Responsibilities
- Recruit, hire, and develop an account management team
- Motivate and inspire team members to support their personal and professional growth
- Engage directly with internal and external C-level executives to build and maintain customer relationships
- Build and execute strategies that drive upsell, cross-sell, and renewal revenue
- Operationalize processes to improve team efficiency
- Work in a fast-paced, cross-functional environment
- Work with company leadership to set direction for the SMB team
Requirements
- 8+ years of experience
- 3+ years managing a revenue-driving team
- Account management revenue growth experience at a technology company
- Experience working with SMB or financial services organizations as clients
- Experience in new customer acquisition and install-base account management
- Recruiting, onboarding, and coaching experience
- Ability to articulate technical and financial value propositions
- Strong analytical skills
- Relationship-building ability with internal and external stakeholders
- Outstanding communication skills
Benefits
- Equity
- Commission
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)