Account Manager
You will manage relationships with innovative international merchants across multiple industries and channels. You will work on a wide portfolio of accounts, ramp and grow customers with a focus on commercial growth and satisfaction, lead commercial discussions, and prioritize short and long term projects across accounts. You will collaborate closely with other Account Managers, serve as a feedback loop for your customers internally, and level up your skills through the AM Academy.
Responsibilities
- Collaborate with other Account Managers on many different accounts
- Ramp and grow customers with a focus on commercial growth, customer satisfaction, and reducing churn
- Drive commercial discussions for joint accounts while meeting strategic and financial targets
- Prioritize and manage short and long term projects across multiple accounts, leveraging internal support teams
- Serve as a feedback loop for customers internally
Requirements
- 2+ years of experience in a client-facing, commercial role such as account management, sales, or in the payments industry from a merchant side
- Experience in complex enterprise software, technical infrastructure, or financial services is a bonus
- Enjoy engaging others and developing strong working relationships internally and externally
- Passionate about working on a wide portfolio of accounts and learning about the payments industry
- Eager to identify commercial opportunities and drive commercial discussions with customers
- Strong time management skills
- Full professional written and verbal proficiency in Dutch and English
- Availability for some domestic and international travel