Account Manager
Are you ready to take ownership of client partnerships and drive performance in facility management?
Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.
What You’ll Do:
- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
- Customize service strategies and scheduling that exceed client expectations.
- Negotiate service agreements and pricing for new contracts and add-on solutions.
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
- Monitor and manage staffing and resource needs to maintain outstanding service.
Why City Wide:
- Competitive salary, benefits, and growth potential.
- Dynamic, supportive team culture focused on excellence and client impact.
- Opportunities for advancement and professional development.
- Make a real difference for clients, contractors, and your career.
Ready to drive performance and make an impact? Apply now!
Requirements
You’ll Succeed Here If:
- You have 3+ years’ experience in facility management, operations, or building services.
- You’re detail-oriented, proactive, and confident in building relationships.
- You communicate clearly—verbally and in writing—with clients and teams.
- Expert in Microsoft Office and comfortable with database/CRM technology.
- You hold a high school diploma (Bachelor’s degree preferred).
- You have reliable transportation for on-site visits.
- Candidate must reside in or near the Minneapolis Metropolitian Area
Benefits
City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at
City Wide is an Equal Opportunity Employer
As published by workable · 6 questions · 6 written answers
First name, Last name, Email, Phone, Address, Education, Experience, Resume, Were you referred by anyone at City Wide? If yes, please include the name and location of the referral., Cover letter, Can you provide proof that you are legally eligible for employment in the US?, Have you previously been employed by City Wide?, Have you interviewed for a City Wide job in the last 12 months?, By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results., By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.
- Can you describe your experience managing client accounts.
- How do you build and maintain long-term relationships with clients and contractors?
- Give an example of how you handled a situation where a contractor was underperforming or not meeting client expectations.
- Do you have reliable transportation to access client sites promptly?
- Why do you feel you'd be a good fit for this position?
- What is your desired total compensation?