Account Manager, Commercial Manufacturing

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The Account Manager, Commercial Manufacturing will drive the expansion of Serán’s commercial manufacturing portfolio for oral solid drug products by identifying, qualifying, and securing high‑value opportunities. The Account Manager will serve as the primary point of contact for prospective and existing clients, guiding them from initial engagement through term sheet negotiation, commercial supply agreement execution, and ongoing account management. This role will ensure each opportunity aligns with Serán’s technical capabilities, service offerings, and strategic growth objectives. Primary responsibilities will be to maintain strong client relationships throughout the commercial manufacturing lifecycle to support successful project execution and optimize utilization of Serán’s commercial manufacturing capacity.

This role will join a highly skilled Business Development team that is strategically located throughout North America. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to company headquarters in Bend, Oregon and client sites as needed. Preference will be given to those with international Business Development and Account Management experience for commercial manufacturing.

Duties and Responsibilities

Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products
Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy
Conduct initial technical and commercial assessments to ensure strong project fit
Lead the development and negotiation of term sheets and commercial supply agreements
Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience
Develop strong, trust‑based relationships with key stakeholders at client organizations
Communicate project status, timelines, risks, and decisions clearly and proactively
Support long‑term client retention and growth through strategic account planning
Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply
Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution
Monitor project progress, identify risks or bottlenecks, and drive timely resolution
Ensure commercial commitments, deliverables, and quality expectations are met
Coordinate internal review and approval of commercial proposals, pricing, and contract terms
Manage renewals, amendments, and long‑term supply agreements as client needs evolve
Ensure accurate forecasting and demand planning to support capacity utilization
Provide market insights and customer feedback to inform commercial strategy and capacity planning
Maintain accurate CRM records, pipeline reporting, and revenue forecasting
Contribute to continuous improvement of commercial processes, tools, and client engagement practices
Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness
Scope my increase to align with company initiatives
Perform other related duties as assigned

Required Skills and Experience

Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
Working knowledge of GMP requirements, quality systems, and regulatory expectations
Ability to interpret technical data, batch records, and manufacturing requirements
Familiarity with tech transfer, validation, and commercial supply operations
Proven ability to manage complex accounts and long‑cycle commercial relationships
Experience negotiating term sheets, pricing, and commercial supply agreements
Strong financial acumen, including forecasting, revenue planning, and capacity management
Skilled in opportunity qualification and pipeline management
Excellent verbal and written communication skills
Ability to build trust‑based relationships with technical, operational, and executive stakeholders
Strong presentation and client‑facing skills
Skilled at managing expectations and navigating sensitive commercial discussions
Strong project management capabilities
Ability to manage multiple accounts and priorities simultaneously
Highly organized, detail‑oriented, and proactive in identifying risks and solutions
Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
Strategic thinker with a solution‑oriented mindset
Self‑motivated and comfortable in a fast‑growing, dynamic environment
Strong sense of ownership and accountability for client success and revenue outcomes
Demonstrated success in negotiating commercial agreements or long‑term supply contracts
Track record of managing cross‑functional teams or complex technical projects
Experience with CRM systems, forecasting tools, and pipeline reporting

Education and Experience

Bachelor’s degree in a related scientific discipline, business, or marketing
3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment
Experience supporting or managing commercial‑stage drug products (preferred)
Background in oral solid dose manufacturing or related pharmaceutical operations (preferred)

Physical Requirement

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift to 15 pounds at times
Approximately 25% of travel required, and at times greater than 50%
Travel will be predominately domestic with the potential for international travel

Visit to learn more about company culture and the community of Bend, Oregon.

Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits Summary:

Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing, along with access to pet insurance.

The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701

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What this application asks

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I certify that all statements made in connection with this application (whether contained herein (and/or any supplements) or made by me or others at my request during the course of the employment process) are true and complete in al respects. I acknowledge and agree that any incorrect, incomplete, false, fraudulent, or misleading statements made by me, either verbally or in writing, and/or any omission, concealment, or failure or answer any question fully, completely, and accurately, whether made by me or others at my request, will result in rejection of this application, denial of employment, or termination from employment if discovered after employment. choose one
I authorize the investigation of all matters which Serán deems relevant to my qualifications for employment, including, without limitation, work records, reference checks, education, and an investigation into my driving record. I authorize and request that all my present and former employers, references, educational institutions, and any others to furnish and release information about me, my employment record, and/or education, including a statement of reason for the termination of my employment and information regarding my work performance, disciplinary reports or actions, abilities, degrees obtained, transcripts, licenses and certifications, and other qualities and information Serán deems pertinent to my qualifications for employment. I release Serán (and all providers of information) from all claims and/or liabilities arising out of or in any way connected with Serán's background investigation. If employed, I release Serán from any claims and/or liabilites for future references it may provide regarding my work history and performance with Serán. choose one
I understand that if offered employment, I will be required to submit proof of my identity and legal right to work in the United States as a condition of employment. choose one
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I understand that any job offer may be contingent on me successfully passing a pre-employment drug screen. I agree to hold harmless and release Serán and its agents from all claims and/or liabilities resulting in whole or part out of the collection of specimens, testing and the appropriate use of the information from such testing. choose one
I understand that, if employed, my employment relationship with Serán will be at-will. Therefore, subject to applicable law, my employment may be terminated (and I may voluntarily resign) at any time, for any reason or no reason, with or without cause or prior notice. Nothing contained in this application, or provided in connection herewith, will be construed as an offer or promise of employment, nor does this application create any employment contract or guarantee that employment or any benefit will be provided or continued for any period of time. choose one
Are you subject to any restrictions related to potential employment with Serán? Restrictions include noncompetition, nonsolicitation, no hire, or confidentiality. If yes, please provide an explanation (include name of company and description of restriction without disclosing any confidential or proprietary information to Serán)

Account Manager, Commercial Manufacturing

Duties and Responsibilities

Required Skills and Experience

Education and Experience

Physical Requirement

What this application asks

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