Account Manager

This position is responsible for growing new business and retaining existing customers by developing and cultivating strong customer relationships.

Essential Job Functions:

1. Execute planned sales activities on a target list of high potential existing customers.

2. Execute renewal and upgrade activities according to Company standards.

3. Develop and implement account plans that document specific sales strategies and tactics.

4. Build and sustain customer relationships at multiple levels.

5. Identify specific opportunities for customer upgrade within a target list of existing customers.

6. Qualify and validate customer-specific needs and develop solution criteria.

7. Develop, in concert with customers, options for addressing those specific needs.

8. Effectively and powerfully communicate the value proposition to existing customers.

9. Act as a customer advocate throughout the entire sales process and solution delivery process.

10. Forecast and track sales revenues and activities in a timely manner using the CRM system and other tools.

11. Travel as required to attend trade shows, client meetings, or other business engagements.