Account Manager

ESSENTIAL DUTIES:

• Foster strong relationships with key accounts, understanding their supply chain intimately.
• Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.
• Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.
• Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.
• Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.
• Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.
• Develop and update long-term account plans, ensuring goals and deliverables are met.
• Lead cross-functional teams to develop solutions for new opportunities.
• Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.
• Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.
• Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.
• Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.
• Represent EASE professionally within the industry.
• Other duties as assigned.