Account Manager FastGig
FastCo Asia is a leading HR-Tech company on a mission to provide everyone with equal access to job opportunities across Southeast Asia. Through our award-winning platforms, FastJobs and FastGig - we connect employers and jobseekers in the manual, service, and semi-skilled job segments across Singapore and Malaysia making recruitment fast, simple, and accessible for all.
FastGig is Singapore's leading flexible, on-demand staffing platform, connecting businesses with a massive network of over 85,000 active, pre-screened workers for short-term and part-time roles. We are reshaping how the modern workforce operates.
We are hiring an Account Manager (FastGig). In this role, you won't just fill shifts - you will own the end-to-end pre-deployment lifecycle for a portfolio of clients, ensuring every shift is seamlessly staffed with qualified, available workers for the entire duration of the assignment.
What You'll Do
- Liaise with clients to understand manpower requirements: job scope, schedule, location, headcount, and worker requirements.
- Manage client expectations on fulfilment likelihood and timelines.
- Source and screen suitable gig workers; build and maintain a worker pool for each client and role.
- Contact workers to confirm availability ahead of scheduled shifts.
- Build and maintain schedules and allocate workers to shifts.
- Actively monitor scheduled shifts with no clock-in and act immediately - this is a core measure of success in the role.
- Source and deploy a replacement worker from the pool within an agreed response time whenever a shift is disrupted (no-show, withdrawal, or early termination), at any point in the assignment.
- Serve as the single named point of contact for the client throughout the engagement, including commercial and account matters.
- Work closely with Regional Support or Finance for specific post-deployment operational queries.
Who You Are
- Prior experience in account management, recruitment, project coordination, or workforce/shift scheduling.
- Comfortable owning client relationships end-to-end, including commercial conversations.
- Sharp with systems and dashboards - you notice gaps before they become escalations.
- Calm under pressure and able to move fast when a shift is at risk.
- Strong communicator, equally comfortable with clients and gig workers.
Why Join Us?
We offer a high-growth, meritocratic culture with clear advancement pathways, an advanced tech stack, and the operational autonomy to scale your success. If you thrive in a high-growth, meritocratic environment that gives you the autonomy to scale your career, you belong here.