Account Manager
You will own post-sale relationships with strategic payment service provider and corporate clients. You will develop account growth plans, lead renewals and commercial negotiations, track portfolio health, and create scalable account-management processes. You will partner with Sales, Product, Operations, and Compliance to resolve client needs and share client insights.
Responsibilities
- Own a portfolio of strategic payment service provider and large-corporate clients
- Develop and execute account growth plans
- Identify and close upsell and cross-sell opportunities
- Lead contract renewals and commercial negotiations
- Build long-term senior client relationships
- Define and document the account management playbook
- Track portfolio health retention metrics and expansion pipeline
- Partner with Sales Product Operations and Compliance to resolve client needs
- Feed structured client insight into the product roadmap
- Establish a regular QBR and commercial review cadence
- Document processes and tooling for future account management hires
Requirements
- 5+ years of experience in account management customer success or a commercial client-facing role
- Experience in payments fintech or related B2B financial services
- Proven experience growing revenue through upsell cross-sell and renewals
- Experience managing complex enterprise accounts with technical legal compliance and finance stakeholders
- Experience creating processes playbooks or frameworks
- Commercial negotiation skills with C-level executives
- Ability to assess account health and translate data into action
- Familiarity with HubSpot or Salesforce
- Full professional fluency in English and French
Benefits
- BSPCE equity participation plan
- 8 to 12 additional rest days per year
- Remote-friendly working policy
- Swile luncheon vouchers
- Alan private health insurance
- Partial reimbursement of commuting costs
- Parental policy
- Two company-wide gatherings each year