Account Manager
Job Description: GRL Account Manager
Are you a natural hunter who thrives on hustle, grit, and results? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. This is a high-energy, field-based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact.
Key Responsibilities
Client Acquisition & Retention:
- Identify and target healthcare providers in relevant specialties.
- Maintain a strong sales pipeline and consistently onboard new accounts.
- Act as a strategic hunter — constantly prospecting and seizing new opportunities.
- Build and nurture relationships to ensure retention and account growth.
Account Management:
- Conduct regular in-person visits (minimum monthly) to assigned accounts.
- Provide ongoing education and updates about company services and testing protocols.
- Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.
Operational Support:
- Ensure accurate collection, shipping, supply management, and device expiration tracking.
- Coordinate with our Customer Experience Team as needed.
- Conduct routine in-services and troubleshooting visits.
Laboratory Care Specialist (LCS) Support (if applicable by state):
- Assist with hiring, training, compliance checks, and performance feedback.
- Support onsite collection and account coverage as necessary.
Cross-Functional Collaboration:
- Assist Account Managers with specimen issues, billing, or claims.
- Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
- Partner with internal teams on materials, billing, pickups, and competitive strategy.
Compliance:
- Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Expense account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off, Sick days, Paid holidays
- Travel reimbursement
- Vision insurance