Account Manager (Hybrid)
About this Role:
Kinetic is seeking a high-energy, results-oriented Field Account Manager to join our B2B team. In this role, you will be the face of Kinetic for our business clients, ensuring they have the most reliable fiber, voice, and cloud solutions to power their operations. You will focus on nurturing long-term partnerships, driving revenue through strategic upsells, and securing key account renewals.
Sign On Bonus - You will be eligible for a $5,000.00 sign-on bonus, subject to applicable tax withholdings. The bonus will be paid in two installments of $2,500.00 each and reflected in Magnys, the online commission system. The first installment will be paid with the second full month commission cycle, if applicable. The second installment will be paid with the commission cycle in which your six (6)-month service anniversary occurs. Each installment will be paid as soon as administratively practicable following the applicable milestone. To be eligible for an installment, you must be actively employed and in good standing with the Company on the payment date. Bonus payments will be administered and processed in accordance with the Company’s standard commission practices.
What You’ll Do:
Strategic Portfolio Management: Act as the dedicated consultant for a book of B2B accounts, ensuring Kinetic’s suite of services meets their unique operational demands.
Expansion & Upselling: Identify opportunities to upgrade client infrastructure, moving businesses to high-speed fiber, implementing advanced SD-WAN solutions, or expanding hosted voice services.
Retention & Renewals: Proactively manage the contract renewal lifecycle, utilizing a deep understanding of the telecom landscape to mitigate churn and ensure long-term loyalty.
ROI Advocacy: Conduct regular account reviews to showcase the reliability and value of the Kinetic network, aligning our technology with the client’s growth plans.
Technical Liaison: Work closely with Sales Engineering and Support teams to ensure seamless service delivery and resolve complex technical inquiries.
What You Bring:
Industry Expertise: 3+ years of experience in Telecom, ISP, or Technology sales/account management. Knowledge of fiber-optic connectivity and VoIP is highly preferred.
Growth Mindset: A proven track record of meeting or exceeding expansion (upsell) and retention targets within the B2B sector.
Negotiation Skills: Ability to navigate complex contract renewals and present technical value propositions to business owners and IT Directors.
CRM Proficiency: Experience managing a sales pipeline and forecasting within CRM platforms (e.g., Salesforce).
Regional Focus: A strong understanding of the local business market and the ability to travel within the territory as needed.
Why Join Kinetic?
Competitive base salary with an aggressive commission structure for upselling and renewals.
Comprehensive benefits package including Medical, Dental, Vision, and 401(k) with company match.
The chance to represent a leading-edge fiber network backed by a brand committed to community and innovation.
Professional development opportunities in the fast-paced telecommunications industry.
Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%
Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone
Type of Driver’s License Required: Driver’s License
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