Account Manager I

As an Account Manager at Vox Fulfillment, you will take ownership of assigned accounts, ensuring high levels of customer satisfaction by providing solutions to drive company revenue. Reporting to the Client Service Manager, you will manage a minimum of 6 accounts at any given time, operating in a professional office and warehouse environment.

Job Responsibilities:

• Effectively manage assigned accounts to ensure high levels of customer satisfaction.
• Meet project deadlines and ensure timely delivery of orders.
• Place orders as necessary, considering delivery dates and inventory levels for fulfillment.
• Resolve customer inquiries and complaints, and process returns efficiently.
• Set follow-up appointments to keep customers informed of the latest developments.
• Process invoicing for product services.
• Greet guests and customers warmly, assisting as needed.
• Coordinate various customer projects.

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation

Nonessential Functions

Non-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job · Marginal functions can be redistributed among other staff.