Account Manager I - Exterior Services
We are looking for an ACCOUNT MANAGER I to join our team!
Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.
What’s in it for YOU:
· Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
· 401(k) Retirement Plan with company match.
· PTO, 11 Company Holidays and Paid Parental Leave
· Wellness activities
· Ongoing professional development and continuing professional education.
What YOU will do:
This position is responsible for serving customers by providing service information and resolving service issues in a timely manner by phone and/or email.
- Service Request Management
- Next Level Escalation - CP/FOM
- Milestone Escalation/Resolution
- NTS Review and Resolve
- Client Calls
- QBR's
- Customer Reporting
- WFA Follow Up
- Variances
- OOS Proposals > $20,000
- Warranty Programs
- Invoicing and Aging
- Snow Recon
- Internal WO - If Needed
- Manage work orders and client relationships alongside teammates and leadership, including reviewing proposals.
- Provide support to team members on service scope and client inquiries.
- Assist with daily reporting and updates, collaborating with Account Managers.
- Develop positive client relationships, handling minor escalations.
- Manage work orders, including higher visibility tasks.
- Ability to manage client calls when Account Manager II and/or Senior Account Manager are not available.
- Demonstrate higher-level output and perform additional duties as assigned by leadership.
What YOU bring:
Minimum Qualifications:
Two to Four years related experience and/or training; or equivalent combination of education and experience.
Previous experience in Exterior Services and/or Facilities Maintenance a plus.
Technical Skills:
Proficient in Microsoft Office Applications
Intermediate to advanced Excel skills necessary.
Equal Opportunity Employer/Disability/Veterans