Account Manager (Industrial & Manufacturer Services)

The Account Manager – IMS is responsible for managing and growing assigned accounts while developing new business opportunities within industrial sectors.

This role ensures end-to-end ownership of the sales cycle, from opportunity identification to revenue realization, including supporting invoicing and collection processes.

Key Responsibilities

1. Account Management & Growth

• Manage and grow assigned IMS accounts (refinery, manufacturing, power, renewables)
• Build strong relationships with clients and key decision-makers
• Identify upselling and cross-selling opportunities

2. Business Development

• Identify and develop new customers and market opportunities
• Expand company presence in industrial sectors

3. Pipeline Management

• Maintain qualified pipeline 2x individual sales target
• Ensure proper opportunity qualification and follow-up

4. Sales Execution

• Prepare and follow up on quotations and proposals
• Coordinate with technical and operations teams for solution alignment
• Drive deal closing and contract finalization

5. Revenue Realization & Cashflow Support

• Ensure smooth commercial handover to operations for execution
• Coordinate with Operations to maintain client alignment toward project completion and Completion Letter (BAST) issuance
• Accountable for Invoice and Collection for every delivered work under the handled accounts

6. Internal Coordination

Maintain strong coordination with Operations, Technical team, Legal, HR and Finance/Admin to ensure alignment between project execution and commercial milestones.

Key Requirement

• Minimum 5 years of experience in TIC / inspection / industrial technical services sales
• Proven track record in selling services such as:
  • Inspection (NDT, in-service, third-party inspection)
  • Asset integrity / PSAIM / certification
• Existing network in Oil & Gas, Power, Petrochemical, or Manufacturing sectors
• Demonstrated ability to independently manage sales cycle from prospecting to closing
• Strong understanding of technical-commercial alignment in service-based projects
• Experience handling both project-based and recurring service sales